Returns & Refunds

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the steps below.

Return conditions

• You can return items within 14 working days of receipt.
• If the product is damaged, faulty, or incorrectly delivered , we will cover the full return shipping costs and offer you a replacement or full refund .
• If you wish to return an item for personal reasons , you will be responsible for the return shipping costs , which depend on the fees charged by the shipping provider you choose.

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How to return a product

1. Contact us: Send an email to info@clearplus.at with your order number and the reason for the return.
2. Prepare the product: Pack the item securely – if possible in the original packaging or suitable transport packaging.
3. Organize pickup: We take care of the pickup.
4. Choose a refund option: You can choose a full refund or a replacement item .

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Refund process

• The credit will be issued within 14 days after the return has been received in the warehouse and the quality check has been successfully completed.

For further questions, please contact info@clearplus.at .