Help & FAQs

After you submit your order, you will receive an email with information about the processing time and next steps. Within 12 business hours of receiving your order, we will review it for confirmation. You will then receive a notification of your order's confirmation or cancellation.

Please note that a credit check will be conducted for first-time orders. The result of this check will determine whether the order is accepted or rejected.

Unfortunately, this is not possible. Your order will be automatically forwarded to the logistics department and can no longer be changed.

To deliver goods to multiple delivery addresses, you must place a separate order for each delivery address. You can store multiple delivery addresses for your company in your customer account.

No, we do not have a minimum order value. Even if you only need one or two products, you can easily order them in our shop

Shipping is free for orders over €250. For orders under €250, a flat shipping fee of €9.70 applies.

Delivery time is typically 3 to 5 business days from order confirmation. This only applies to items marked as "in stock."

We regret that you have not yet received all the items you ordered.

Please check the shipping notification you received by email from the shipping provider. We may have split your order into several packages. You will receive a separate tracking number for each package. The packages may be delivered at different times by the shipping provider.

For logistical reasons, this is unfortunately not (yet) possible.

As soon as the goods are packed and ready for dispatch, you will receive an email from the shipping service provider with a tracking link and a shipment number. You can use this link to track your order.

Please note that we may split your order into multiple packages. In this case, you will receive a separate email for each package with its own tracking link and shipment number. The packages may be delivered by the shipping service provider at different times.

The cwsdirect customer account allows you to easily order – with transparent pricing and clear terms and conditions. You also benefit from exclusive special offers and promotions.

You will find the following information in your login area:

- Previous orders
- Company details and delivery address
- contact information

You'll be automatically registered as a user upon your first order in the online store. To log in, simply click the user icon in the top right corner.

Additional information about your company will be requested during the ordering process and saved in your customer profile for future orders.

Our prices are calculated to offer fair value for money. However, in some cases, especially for larger orders , we can provide customized pricing.

If you would like to order a larger quantity, we would be happy to consider the possibility of a customized quote. Please contact us by email at info@clearplus.at.

Unfortunately, it is not currently possible to set up automatic reordering of consumables. We know how useful such a feature would be and are already working on offering it in the future.

As soon as automatic reordering is available, we will of course inform you. Stay tuned!

Yes, returns are possible within 14 working days of receiving the goods. Please ensure that the item is unused, undamaged and in its original packaging. For further information or to initiate a return, please contact our customer service.

If the return is due to our fault - for example, if the product is damaged, defective or incorrectly delivered - we will cover the full cost of return and exchange. In all other cases, the customer is responsible for the return shipment and will bear the return shipping costs according to the rates of the selected shipping service provider.

If you have received a damaged, faulty or incorrect product, please proceed as follows:

Contact us by email at info@clearplus.at and describe the problem.
Prepare the product for return (pack it securely for transport).
Please arrange an appointment with us for the courier service to pick up your order.
Choose the refund option: refund or exchange of the product.

If you wish to return the order for personal reasons, you are responsible for organizing and paying for the return shipment. Shipping costs depend on the rates of the shipping provider you have chosen.

The credit will be issued within 14 days after the return has been received in the warehouse and the quality check has been successfully completed.

Refunds are usually processed within 14 working days after the product arrives at our warehouse.

Currently, payment can only be made by invoice. To confirm your order, we will conduct a credit check. The decision on whether to confirm your order will be made after this check is complete. You then have 30 calendar days to pay the invoice.

Payment by debit card and SEPA direct debit will also be possible soon.

You have 14 calendar days from the invoice date to pay the invoice.